Privacy Policy

Ghatail Online respects the privacy of its customers and is committed to protecting the personal information collected while providing internet and related services.

Information We Collect

Ghatail Online may collect:

  • Customer name, address and mobile number

  • National Identification Number and photograph

  • Email address and organization details

  • Connection, device and network information

  • Billing, payment and transaction information

  • Complaints, support messages, documents or images voluntarily submitted by the customer

How We Use Information

Customer information may be used to:

  • Register and verify the customer

  • Activate and manage internet services

  • Process and verify bill payments

  • Provide technical and customer support

  • Send billing, payment, service and maintenance notifications

  • Maintain network security and prevent unauthorized or illegal activities

  • Comply with BTRC requirements and applicable laws of Bangladesh

Information Sharing

Ghatail Online does not sell or commercially distribute customer information.

Information may only be shared:

  • With authorized service or payment providers where necessary

  • With the customer’s permission

  • When required by BTRC, a court, law-enforcement agencies or another competent authority

  • To investigate fraud, network abuse, security incidents or illegal activity

Information Security

Ghatail Online takes reasonable technical and administrative measures to protect customer information against unauthorized access, loss, misuse or disclosure.

However, no electronic storage or internet-based system can be guaranteed to be completely secure.

Customer Responsibility

Customers are responsible for protecting their account credentials, Wi-Fi passwords, router access and connected devices.

Customers should immediately inform Ghatail Online if they suspect unauthorized use of their connection or personal information.

Customer Rights

Customers may request correction or updating of inaccurate personal information by contacting an authorized Ghatail Online support channel.

Certain information may need to be retained for billing, regulatory, security or legal purposes, even after the service has been discontinued.

Policy Updates

Ghatail Online may update this Privacy Policy when required by operational, technical, legal or regulatory changes.

Continued use of the service after an update will be considered acceptance of the revised Privacy Policy.